Frequently asked questions.

Why AshWood Candles?

By buying an AshWood Candles product, you’re supporting a small, independent business and maker. All of our candles have been crafted with you in mind. Each candle is hand-poured, our scents carefully chosen and tested to make sure you get the true AshWood experience, even our labels are designed and printed in house. By simply reading this you are supporting the dream of a little archaeologist who wants nothing more than to share the past with you, one candle at a time.

Do you make custom candles?

If you have a particular custom idea, please contact us and we can discuss options!

Are your products sustainably sourced?

Yes! All of our products are sustainably sourced, vegan-friendly and cruelty-free. We only use high-grade fragrances oils and all of our candles and wax melts are made from 100% Soy wax. We never want to bring any product to market without it being vegan friendly, cruelty-free, and eco-friendly! Follow our sustainable journey here.

When will my order arrive?

All orders will be shipped within 5 days of order (made to order items taken an additional 2 days). All orders placed over the weekend will be shipped the next working day. You can check out our full delivery and returns policies here.

How do I become a stockist?

If you’re interested in becoming a AshWood Candle stockist, please contact us here. Please include some details of your shop, such as location, type, and usual products sold. We will be in touch within 24 hours.

If these do not answer any questions you may have, please feel free to contact us with any queries you have still have!