Privacy Policy

How to Contact Us

Email Address: info@ashwoodcandles.co.uk

Website: www.ashwoodcandles.co.uk

Information We Collect

AshWood Candles collects relevant personal information for the purposes of providing our customers with our products and services. This information will be first name(s), last name, address(es), email address(es), payment details if purchasing, but could relate to any other information that could be reasonably required to provide our services such as a phone number.

When you visit our website, or use our services we may also collect information such as your IP address, the type of device you are using, the country/region you are accessing our website from, and the data/time you accessed it.

Our site stores cookies, these are files sent to your computer or other device used to improve your experience on the Website, with these working in numerous ways such as, remembering preferences, as well as ensuring products and adverts you see are appropriate to you. In most cases you can change your browser settings to prevent cookies being stored without your consent.

How we collect information

This information can be collected from you signing up to our website and creating a membership, joining our newsletter, placing an order through our website, by completing a request for a quote form on our website, or by contacting us by email.

Processing & Transferring Information

This information will be transferred to third parties for the purposes of providing our products and services. In this case, only the absolute minimum amount of information will be provided for the third party to fulfil their obligations. Third parties providing services could include, writing, payment, billing, carrying out credit and other security checks.

Information about your visit to our website may be transferred to Google for the purposes of producing statistics on how our website is used.

If you request a quote from us, or place an order with us, your information will be entered into our accounting system. This system is provided by a third party, and may store this information, as well as send emails to you on our behalf to send invoices, statements, or reminders.

We may also use a third party to provide email reminders about when an invoice payment is due, or if we need further information from you to provide our service.

AshWood Candles expects these third parties to undertake all reasonable actions to protect personal data in line with the relevant and applicable regulations. However AshWood Candles is not responsible for the actions of any third party.

Data Retention

We retain customer and order data for up to 6 years as this is required by HMRC for us to fulfil our legal obligations. 

Legal Obligations

We may also disclose your personal information to third parties or companies in the event that we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of AshWood Candles, our customers, or others. 

Marketing Communications

If you have joined our mailing list, we may occasionally update you on our latest products, news and special offers via e-mail. You do have the option to opt out of this contact, if you wish to do so please get in touch via the ‘Contact’ section of the Website.

In order to provide these emails, your data may be transferred to a trusted, third party, email service provider. The third party will not send you emails directly.

Payment Services

Third party payment providers, such as Stripe will be used to process payments for orders. When used through our website, they will process your secure payment information for the express purpose of paying for goods and services purchased from us. AshWood Candles will not store credit card information, but may keep on file bank details such as Sort Codes and Account numbers for making payments in the future.

Data Security

Whilst we will undertake all appropriate measures, the Internet is not completely secure, therefore we cannot guarantee the security of any data or content transmitted to our website, therefore any transmission is done so at your own risk. Any information received by us will be contained under strict security measures.

Your account is password protected. We limit the access to your Personal Information to those employees and contractors who need access to perform their job function. If you have any questions about the security on the Website, please contact us via the ‘Contact Us’ section of this Website.

We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

Links to Other Websites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Checking or Deleting Your Details

You can ask us to provide a copy, or delete any of your personal information we hold. We will oblige with all laws of the jurisdiction that applies when we receive such requests, and will seek to adhere to all time frames stipulated under any such laws. Where allowed, we may seek to recover any reasonable costs associated with any such request.

If you wish to exercise these legal rights, you should contact us via the ‘Contact’ section of this Website. In order to access this information you will may ask you to provide proof of identity of which we feel is suitable. We will not be held responsible for the actions of anyone impersonating you.

UPDATES AND CHANGES TO PRIVACY POLICY. We reserve the right, at any time and without notice, to add to, change, update, or modify this Privacy Policy, simply by posting such change, update, or modification on the Site and without any other notice to you. Any such change, update, or modification will be effective immediately upon posting on the website.

You can contact us

Via the “Contact” section of the website.

Cookie Policy

This website uses cookies to collect information.

What is a cookie??

Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions). Cookies do not harm your computer. If you would like to learn more about cookies in general you can visit www.allaboutcookies.org.

Use of cookies on this website

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website. We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on this website for the following main purposes:

• For technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;

• To distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;

• To collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and

• To enable us to fulfill our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.

Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website. By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy. If you do not consent, you must either disable cookies or refrain from using this website.